Which characteristic is not part of the XM Centric Culture?

The XM Centric Culture emphasizes a focus on human experience and understanding the needs, emotions, and motivations of individuals. A key component of this culture is its human-centric approach, which prioritizes people over processes or technology.

While technology can play a beneficial role in supporting experiences and making data-driven decisions, it is not a core defining trait of an XM Centric Culture. This culture thrives on being change-minded, adaptable, and evidence-based, allowing organizations to pivot and respond effectively to the insights gathered from human experiences.

In contrast, a technology-driven approach might imply a focus on tools and systems rather than on the humans interacting with those tools. Hence, while technology can support the culture, it does not define it within the context of being XM Centric.